Positive: Punctuality, Quality
I hired Home Roofing Solutions in the fall of 2021. My roof was starting to age out and with heavy rains, there were some minor leaks that weren't 'going away'. I wanted to replace it before the next winter so in spring of 2021 I had attempted to hire two other roofers. They were both less expensive and came with decent recommendations. They were also non-responsive after my initial inquiries.
When fall arrived and the weather began to turn, I decided it was worth paying full price and called Home Roofing Solutions.
I appreciated their determination to get the job done in my requested time-frame as well as the fact they offered a repair/replacement warranty that had a good chance of outlasting me.
And, I wanted the job done fast. I work at home and also have a very sound-sensitive elderly cat. They said they could do the job in a day which in itself was a major plus. They came one day in early December and as promised, completed the work.
Unfortunately, not long after this, and before the temps had warmed enough for the shingles to lay completely flat, there was a severe wind storm. It happened in the night and made terrifying noises. When day came I ventured outside and saw that indeed some of the new shingles had been ripped off.
Home Roofing Solutions sent a crew out and replaced the shingles in effort to repair the damage.
Over the winter, the roof was covered in ice and I had no problems. But in the spring, with the first heavy rain, there was a leak. Again, a crew came out in a timely manner and tried to find and repair the problem.
And again, 2 months and a downpour later, it leaked.
This time a crew came out promptly and tarped the roof to protect it, until the owner of the company could come look at it himself and try to figure out the problem. He decided to have a very large portion of the roof completely re-done and true to his company's word, it cost me nothing.
Again they were polite, efficient and determined to do whatever was needed to make things right.
Ironically, a few hours after they finished, a violent thunderstorm rolled in and landed atop my home. Lo and behold, there were no leaks! A couple days later, a company rep called to make sure all was okay. I was so happy to say 'yes'!
I'm confident that my new roof will not leak again. But with weather being wilder than it's ever been, I know if there's a problem, Home Roofing Solutions will be out to do whatever they can to fix it.
If you're looking for a new roof, I have a lot of experience with this company and I absolutely recommend them. They mean what they say and they deliver on their promise!
In this day and age, that is not something I take for granted.
Thank you Home Roofing Solutions!
Service: Roof installation